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Elevate Your Brand
with the Gladwell Practice Solutions

a pinnacle of commitment to enhancing your practice's success

100% Guaranteed Results You Can Measure

Increased Production

Increased Efficiency

Reduction
in Costs

Learn MOre

Consulting PRogram

What it's All About

At Gladwell Practice Solutions, we do not take our role in your journey lightly. We believe in a partnership that is equally robust from both parties. As such, our bold guarantee is tied to the adherence and diligence of your team. By engaging fully with our program, maintaining clear accountability, diligently tracking metrics, and immersing yourselves in the process without distraction, we assure that our program will not just meet expectations—it will pay for itself over the year. Let’s embark on this transformative journey together and set new benchmarks for excellence in your practice.

Engaged in your success.

Information

Gathering Phase

The information gathering phase of our consulting program is arguably the most important phase. At GPS (Gladwell Practice Solutions), we understand that the time spent in this phase typically saves us 3X the amount of time as we move forward in the consulting process. Spending time to get to know the office background and history, key players, and prior performance will help us formulate an efficient plan that maximizes our short-term and long-term results.

Practice Management

Strategy

Every practice has a unique practice management strategy. The strategy is typically different for single offices versus group practices, and different for privately owned locations versus private equity backed groups. An organizational chart is very important to understand where our points of management and accountability will fall throughout the process. As important as it is to understand who will help us implement change, and hold our team accountable, it is also important to understand who may be less than thrilled for change within the office. Identifying those personnel early can again help prevent problems throughout the year.

Key Personnel

Information

The key personnel include our doctors, management team, and any other office leads that will be important for us to reach our goals. For our doctors, it is very important to understand their employment relationship in detail. This employment relationship includes all details of their employment, contract details, equity positions, and any other significant information. As the ultimate drivers of clinical decisions in offices, it is important for us to have these details to be able to predict and prevent potential opposition to changes in the practice.

Practice

Metrics / Statistics

In order to set proper and realistic goals for the practice, we need to understand where the practice has been. We focus on the trailing 12 month history of the practice with several key metrics in mind.

Trailing 12 Production

Trailing 12 Production

Monthly NPE numbers

True Conversion Rates

Ads & Marketing budgets

Referral funnels and volume

Case start breakdown

Practice demographics

Office Tech Assessments

Implementation

Phase

After our team finishes the information gathering phase, we move into the implementation phase of the program. Through the information gathering phase, we will have identified who our key personnel are going to be moving forward. We start the implementation phase with a meeting to explain our findings, our strategy, set expectations and most importantly a chart of accountability. From there we will plan our our schedule of communication and trainings.

Five Universal Trainings

These very important 5 trainings will be the core of what we work on all year, and will prove to be the backbone to our programs success within your practice. They will be a mix of in-person, as well as virtual conversations and trainings. Although these will be our core focus for the year, as other problem areas are observed, we will make adjustments to add trainings and corrections to prevent those issues from derailing our progress. Each practice is different and our program is a fluid program that can adjust for individual differences and unique situations.

Phone
Training

New Patient Experience Training

New Patient Conversations (Doctor)

Financial Presentations Training

Scheduling Efficiency Training

Setting ourselves apart

100% Guaranteed Program

Our program is one of the only coaching and consultation programs in the country that comes with a guarantee. We guarantee that we can pay for ourselves over the course of the year through increased production and efficiency, decreased costs, or a combination of them both. We don’t take our responsibility and commitment to your practice lightly, and we want to ensure that you put the same emphasis on our partnership as we do. Our guarantee is contingent upon your team following our program, tracking accountability and metrics, and being present and not distracted from the process.

Consulting

Services

GPS prides ourselves on taking the time to learn and genuinely understand the intricacies of our clients. Cookie cutter is not our approach. We prefer to provide a unique and customized experience that delivers tangible and quantifiable outcomes resulting in our clients becoming pillars in their industry.

**Event costs not included. Costs TBD based on services needs.
***Single location events & trainings
****Some trainings may be 2 day events. Event schedule TBD.

Pathway to Success

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